Delivery Policy
Tuffbladder undertakes to do everything possible to ensure the secure and timeous delivery of all your purchases.
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Please read this delivery policy before placing your order. Should you have any questions or concerns regarding the policy, feel free to contact us.
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Please Note:
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This policy applies only to merchandise purchased via the Tuffbladder website, www.tuffbladder.com
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Unless a prior arrangement has been made, Tuffbladder delivers only to addresses within the Republic of South Africa.
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Please check your order, contact and address details carefully before you submit it as changes cannot be made once you have received confirmation of your order.
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Delivery Charges
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Delivery Charges will be quoted at Check Out and included in the final invoice paid before goods are dispatched.
Request for Quoted: Shipping fees will be calculated based on proximity. Certain items are excluded from delivery by courier, and our Online Specialist will advise on the fees or alternative delivery methods for these items.
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However, please be aware that unforeseen delays might occasionally occur.
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In such cases, our Online Specialist will promptly reach out to you with updates and any necessary information regarding your order status.
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Your satisfaction is our priority, and we are committed to keeping you informed every step of the way.
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Please ensure that there is somebody available at your delivery address to receive your order. Orders may be delivered outside of normal trading or working hours due to courier and logistics circumstances. Our courier partner will communicate this in advance.
Should no one be available to receive your order, goods will be returned to the courier’s warehouse.
You will be contacted to arrange a convenient delivery time.
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Procedure for Receiving your Order
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Check your order against the Delivery Note to ensure that everything is correct before signing the Proof of Delivery document. Should any item/s be missing or damaged, this will be noted on the Delivery. A waybill from the courier and a Tuffbladder Delivery Note will need to be signed at time of delivery.
Contact Details
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Tuffbladder Pty Ltd
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128 Leslie Road
Fourways , Johannesburg 2192
Tel: 087 465 9910